SAP C-C4H56I-34 New Practice Materials, C-C4H56I-34 Actual Exam Dumps

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Tags: C-C4H56I-34 New Practice Materials, C-C4H56I-34 Actual Exam Dumps, Valid C-C4H56I-34 Exam Syllabus, C-C4H56I-34 Exam Simulator Online, C-C4H56I-34 Test Price

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 2	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 3	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 4	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

>> SAP C-C4H56I-34 New Practice Materials <<

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q44-Q49):

NEW QUESTION # 44
Which services can be added to a business role? Note: There are 2 correct answers to this question.

A. Measurements
B. Warranty
C. Maintenance plan
D. Installed base

Answer: A,D

Explanation:
In SAP Service Cloud Version 2, "Installed Base" and "Measurements" are two of the services that can be added to a business role. The Installed Base service allows for the management and tracking of a customer's installed products or equipment, enabling service agents to have a comprehensive view of the customer's assets for better service and support. The Measurements service, on the other hand, enables the tracking and recording of various metrics or performance indicators related to the installed base or service processes. This service is crucial for monitoring performance, ensuring quality, and making informed decisions based on empirical data.

NEW QUESTION # 45
What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

A. Set up rule(s) for case routing to employees.
B. Set up rules with BRF+.
C. Define case types and assign responsible teams and employees.
D. Set up rule(s) for case routing to teams.

Answer: A,D

Explanation:
According to the SAP Service Cloud Version 2 documents and learning resources, you can use the following options to automatically assign an employee or team to a case:
Set up rule(s) for case routing to employees. You can configure case routing rules to assign cases to specific employees based on various attributes of the case, such as subject, priority, channel, or category. You can also use master data such as account, contact, product, or organization as attributes for case routing rules. You can maintain case routing rules for employees in the Settings > Cases > Case Routing to Employees view.
Set up rule(s) for case routing to teams. You can also configure case routing rules to assign cases to teams based on the same attributes as for employees. You can maintain case routing rules for teams in the Settings > Cases > Case Routing to Team view.
The other options are not correct because:
Define case types and assign responsible teams and employees. You can define case types to model different types of service workflows based on your business processes. You can add phases, steps, approvals, and automated flows to each case type. However, defining case types and assigning responsible teams and employees does not automatically assign an employee or team to a case. You still need to set up case routing rules to do that.
Set up rules with BRF+. BRF+ is a tool that allows you to create and maintain business rules in a graphical user interface. You can use BRF+ to define complex rules for various scenarios, such as pricing, output management, or workflow. However, BRF+ is not used to automatically assign an employee or team to a case in SAP Service Cloud Version 2. You need to use case routing rules for that purpose. References = Configuring Case Routing Rules, Creating a Case Type, Business Rule Framework plus (BRFplus)

NEW QUESTION # 46
Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

A. Cases by SLA
B. Cases by Service Team
C. Cases by Priority
D. Cases by Source/Channel
E. Cases by Category

Answer: C,D,E

NEW QUESTION # 47
How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

A. Change the existing status schema.
B. Create a new version of a status schema.
C. Add or remove statuses in the existing status schema.
D. Copy an existing status schema.

Answer: A,B

Explanation:
You can adapt the status schema of a case type by adding or removing statuses in the existing status schema, or by creating a new version of a status schema. Adding or removing statuses allows you to customize the support process for different case types. Creating a new version of a status schema enables you to modify the existing status schema without affecting the cases that are already using it. You cannot copy or change the existing status schema directly, as this would impact the existing cases and their service level agreements. References = Creating the Statuses for Cases, Creating a Case Type

NEW QUESTION # 48
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The business settings will need to be activated for the tenant.
B. The customer will need to provision new tenants through SAP for Me.
C. The administrator must create an initial user in order to log in to the tenant for the first time.
D. Any test tenant needs to be purchased separately.

Answer: A,B

Explanation:
* Option C is correct because the customer will need to provision new tenants through SAP for Me, which is a self-service portal that provides access to SAP products, services, and support12.
* Option D is correct because the business settings will need to be activated for the tenant, which enables the tenant to use the features and functions of SAP Service Cloud Version 23.
* Option A is incorrect because the administrator does not need to create an initial user in order to log in to the tenant for the first time. The initial user is created automatically by SAP and the credentials are sent to the customer via email3.
* Option B is incorrect because any test tenant does not need to be purchased separately. The customer can choose to purchase a test tenant along with the production tenant, or request a test tenant later through SAP for Me2. References =
* Defining the Scope - SAP Learning
* Solution Guide for SAP Service Cloud Version 2
* Version 2 Onboarding Guide for SAP Service Cloud
* Set Up Guide for SAP Service Cloud Version 2 - SAP Online Help

NEW QUESTION # 49
......

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SAP C-C4H56I-34 NEW PRACTICE MATERIALS, C-C4H56I-34 ACTUAL EXAM DUMPS

SAP C-C4H56I-34 New Practice Materials, C-C4H56I-34 Actual Exam Dumps